FREE UK DELIVERY ON ORDERS OVER £20

FAQ's

Please find below a list of regularly asked questions and answers.  If you have any queries that is not listed or answered here, please feel free to contact us at hello@prettylittlekeepsakes.co.uk or use our contact us form, where we will be happy to help. 
MY PRINTS ARE SMUDGED, WHAT CAN BE DONE?
Please don't worry.  If you have smudged your hand, feet or paw prints using the inkless method, then we will provide professional editing and a clean up of your prints before we begin to craft your piece.  If your prints are not clear enough for us to edit then we will contact you to let you know and help rectify this before crafting.  If you are using our fingerprint mould kit, we would require clear markings of the fingerprint to enable us to craft your piece.
HOW LONG WILL IT TAKE TO RECIEVE MY ITEM?
Once we have received your order (and prints if ordering a print item) we will begin crafting your piece for you.  Please refer to each products individual description for further details.
HOW CAN I SEND IN MY PRINTS TO YOU?
You can choose to receive one of our print kits, which are free with every purchase of our prints products, or if you already have your own prints, you may upload them via our photo uploader which is available on all print product pages. You can also send your prints in to us either via email to hello@prettylittlekeepsakes.co.uk or by post to Pretty Little Keepsakes, The Little Workshop, Number 25, Wigan, WN2 2PS .
IS THERE AN AGE LIMIT FOR PRINTS?
Hand, feet and paw prints can be take from newborns to adults.  However we would advise taking fingerprints from around the age of 12 months upwards due to development of fine markings and lines, that are more prominent on older children.  Children under the age of 12 months tend not to have developed strong enough fingerprint features to enable definition for crafting of these keepsakes.
CAN I AMEND MY ORDER?
Once we have received your order, we will begin the process of crafting your piece, so it is important to ensure your order is correct beforehand.  If you have made an error when ordering, please notify us as soon as possible where we will be able to advise if we can amend this or not for you.
WILL YOU RETURN MY PRINTS BACK TO ME?
Yes, we can return you prints back to you with your completed crafted order.  Please keep them safe as they can be used again for any future orders.
CAN I USE THE SAME PRINTS FOR MULTIPLE ORDERS?
Yes, you may wish to use the same prints when ordering multiple items from us.  Simply send us a message stating your wish to use the same prints and the products in which you would like them used for.
WHAT IS YOUR JEWELLERY MADE FROM?
Our jewellery is made from a source of many metals including real pure Silver, Sterling Silver and quality plated base metals.  Please see each individual product for further details.
MY JEWELLERY HAS TARNISHED, WHAT CAN I DO?
If you find that your jewellery has tarnished, simply rub gently with a silver polishing cloth. This will remove discolouration and bring a new shine to your piece.  Please be advised that plated items will tarnish over time with wear and tear.  We advise following our jewellery care notes found here JEWELLERY CARE & ADVISORIES
DO YOU OFFER A GUARANTEE?
Yes, all of our pieces come with a free guarantee for 60 days.  This covers damages in transit, incorrect order fulfillment by PLK and is covered from the day you receive your order and not from the order date.  We are unable to cover for general wear and tear or damage done by snagging,  misuse or incorrect care.
DO YOU HAVE A REPAIR SERVICE?
Yes, we can offer a repair service at a reasonable cost for your piece.  Please contact us with your details and requirements.  We can only offer a repair service for products purchased with us.
HOW DO I SEND ACTUAL HANDWRITING & PHOTOS TO YOU?
For pieces requiring actual handwriting or photos, please use the uploader or you can email them to us at hello@prettylittlekeepsakes.co.uk
I HAVE SENSITIVE SKIN, CAN I WEAR YOUR JEWELLERY?
Our jewellery properties are all within UK standards and are made from a variety of metals including fine silver, sterling silver, stainless steel and plated base metals such as brass and alloys.  Although great care is taken when deciding to use a specific metal for our products, it may not always be possible to use hypoallergenic materials such as stainless steel to create our designs.  We would advise to check each product description for details of the metals used before purchasing.  Please also feel free to contact us if you would like further clarification on the metal used in a product before purchasing, as some may not be suitable if you have sensitive skin.  We cannot be held responsible if an allergic reaction does occur.
I WANT TO EXCHANGE OF RETURN MY ITEM?
If you are unhappy with your product or simply wish to return it back to us, please email us at hello@prettylittlekeepsakes.co.uk with your details and reasons why and we will be happy to advise.  We are unable to offer an exchange or return for personalised custom made purchases, unless there is a fault with the fulfillment by PLK or it is damaged within the 60 day period.  For full details please see our DELIVERY & RETURNS
Necklace Chain Length Guide

Please feel free to use this guide when deciding on the appropriate chain length for your requirements.

 

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